The Cystic Fibrosis Trust’s Information, Support and Programmes provides direct support to people with cystic fibrosis and those who care for them through a helpline, award-winning information resources, innovative youth work, and a range of specialist programmes.
Our helpline is the gateway to our support services, and many of the enquiries received into the helpline are about financial issues. To support people with cystic fibrosis with the extra costs the condition can bring, we provide a range of welfare grants, as well as benefits advice from a dedicated advisor.
The post-holder will work with our Helpline Officers to identify those in financial need and ensure they can access our grants and benefits advice, and will administer the full welfare grants process.
They will take ownership of the day-to-day running of the grants programme, including responding to enquiries, assessing applications and seeking further information as required, processing and arranging payments of grants and providing reports to our bi-monthly decision-making panel. With a keen eye for detail and an understanding, empathetic approach, they will ensure comprehensive information is gathered and recorded to support robust decision making and reporting to evidence the impact of our services.
The postholder will also work closely with the Welfare & Rights Advisor to provide information relating to benefits issues and to gather information from enquirers to streamline referrals to the Advisor.
This is a busy, demanding and rewarding role which offers the opportunity to make a real, tangible difference to people affected by cystic fibrosis.
Benefits include 30 days annual leave, flexible working and opportunities for learning and development.
Applications for this role are now closed.
We welcome your interest in working with us here at the Cystic Fibrosis Trust. In order to review and manage your application, we need to collect certain personal information about you through your application. We are committed to protecting your personal information and being transparent in what we do with it.
We will only use your personal information as required to manage your application to work with us, or as required by applicable law or regulatory requirements.
We do ask that you help us monitor our performance on equality by completing the accompanying Equal Opportunities Form which contains no identifiable personal information. Doing so is optional, and any information you provide through this form will be used to provide generalised aggregated reports. It will not affect your application in any way and is kept separately.
In the event your application is unsuccessful, we will retain your information for up to 6 months, before it is disposed of confidentially.